Fill Your Own - FAQs

Are your products BPA free?
Yes. We independently test our products in Canada for both BPA and six phthalates - none was detected.

What is #304 grade stainless steel?
Also known as 18/8 stainless steel, grade #304 contains about 18% chromium and 8% nickel. The nickel content makes the steel corrison and rust resistant as well as non-magnetic. This is a higher quality of stainless steel and is dishwasher safe.

Can I use your bottles and containers to keep warm or cold?
You can put water, juice, carbonated drinks, etc into tour bottles but we caution against hot liquids as Fill Your Own bottles and containers are single walled stainless steel which will conduct heat, and may cause harm when touched. Our products are not thermal and cannot keep warm or cold.

Can I put my bottle or containers into the freezer?
No. The freezer will change the composition of the stainless steel and may cause leakage/damage.

How do I clean your products?
Our stainless steel products are dishwasher safe but we suggest hand washing using warm water and soap. Our shopping totes and lunch bags can be hand washed or machine washed, then hang dry.

Where are your products made?
Because of materials and technology factors, Fill Your Own products are made in China by an internationally accredited manufacturer, and we independently test them in Canada to ensure highest standards in health and safety. We have also visited all of our factories to see factory conditions, labour and health aspects for ourselves so that all of our products are ethically and responsibly made. It is

What does carbon neutral mean?
Carbon neutral means that we offset the carbon emissions generated from the manufacturing and end-to-end shipping of our products with carbon credits. We purchase Gold Standard carbon credits which goes towards climate friendly projects. Fill Your Own products have zero carbon footprint.

How do you support the environment?
Our stainless steel water bottles help reduce recycling and the dumping of plastic bottles into landfills as well as reduce the longterm carbon emissions from one-time use plastic bottles. All of our products promote reducing, reusing and refilling. We are carbon neutral and run an eco-friendly business using recycled post-consumer paper products for packaging and shipping. We also support local charities and participate in community events and fundraisers.

Is your company Canadian?
Yes, we are 100% Canadian owned and operated. Our office is located in Burnaby, British Columbia (just outside of Vancouver). Our designers are also local artists.

Is your company Canadian?
Yes, we are 100% Canadian owned and operated. Our office is located in Burnaby, British Columbia (just outside of Vancouver). Our designers are also all Canadian artists.